Optional extras such as GPS, child seats, additional drivers, or insurance upgrades are typically paid directly at the rental counter at the time of pick-up. iGlobalserve LLC will inform you of any available extras and their costs at the time of booking confirmation so you can plan accordingly.

Any charges paid directly at the rental counter — such as deposits, local taxes, or optional extras — will be collected in the local currency of the pick-up location. iGlobalserve LLC will advise you of the applicable currency in your booking confirmation.

If any balance is due at the rental desk, it is settled directly between you and the Provider. iGlobalserve LLC handles the coordination and service fee on our end. The Provider will advise you on their accepted payment methods at the counter — typically a credit card is required.

iGlobalserve LLC is committed to full price transparency. All known charges — including our coordination fee and the rental cost — are communicated to you before payment is requested. However, certain charges are outside our control and may be collected by the Provider at pick-up, including: Security/damage deposits Local government taxes or surcharges Optional extras requested at the counter Fuel charges depending on the fuel policy We will make every effort to disclose all foreseeable charges upfront.

iGlobalserve LLC's coordination and service fees can be paid via the methods we support at the time of booking. However, most rental Providers require a credit card — not a debit card — at the pick-up counter for the security deposit. We will confirm the Provider's specific card requirements in your booking confirmation.

Payment to iGlobalserve LLC is required in the amount of coordination fee before your booking is confirmed. No reservation is held or guaranteed until cleared payment is received. Any additional charges due at the rental counter are paid separately at the time of pick-up.

f you believe you have been incorrectly charged by a Provider, we recommend: Requesting a written receipt and full breakdown from the Provider at the counter Noting the name of the staff member and the date/time Contacting iGlobalserve LLC at iglobalserve82@gmail.com with the documentation While iGlobalserve LLC is not party to the rental agreement, we will do our best to assist you in communicating with the Provider and resolving the dispute.

Most Providers do not accept cash or prepaid cards for deposits or counter payments — a valid credit card in the primary driver's name is almost universally required. iGlobalserve LLC will confirm the specific payment requirements of your assigned Provider in the booking confirmation. We strongly advise not to rely on cash or prepaid cards at the counter.

Common reasons for a declined payment include insufficient funds, card issuer restrictions on international or online transactions, incorrect card details entered, or your bank flagging the transaction. We recommend: Double-checking your card details Contacting your bank to authorize the transaction Trying an alternative payment method If the issue persists, contact us at iglobalserve82@gmail.com and we will assist you.

Toll road charges are the responsibility of the customer and are not included in the rental price. Some Providers offer an electronic toll pass as an optional add-on for an additional fee. iGlobalserve LLC will advise you if this option is available through your assigned Provider.

Most Providers require the deposit to be charged to a credit card held in the primary driver's name. While it does not always have to be the same card used for the online booking, it must belong to the primary driver. We will confirm the Provider's specific requirements in your booking confirmation.

Yes. While iGlobalserve LLC confirms your base rental price before booking, some charges are collected directly at the pick-up counter by the rental provider. These may include local government taxes, airport surcharges, fuel deposits, young driver fees, or optional add-ons like GPS and child seats. We will inform you of any known local charges at the time of booking confirmation.

Yes. You can book a rental on behalf of another person. However, the primary driver must be present at pick-up with a valid driver's license and the required identification. Please provide the primary driver's full name and details at the time of booking so we can coordinate with the provider accordingly.

Renting through iGlobalserve LLC is simple: Contact us via phone, website, or email with your pick-up location, dates, and vehicle preference We check availability with our provider network and share a price quote You confirm and complete payment We issue your booking confirmation with all rental details You present your confirmation and documents at pick-up

Once your booking is confirmed, you will receive a confirmation email with your booking reference number and all rental details. If you need to retrieve your booking, contact our support team at support@iglobalserve.com or, by reaching out to our tollfree number with your name and booking reference.

This depends on the individual rental provider. Most providers require a credit card at pick-up for the security deposit — debit cards are not always accepted. We will inform you of the specific payment requirements of your assigned provider at the time of booking confirmation.

Available fuel types depend on the provider's fleet and may include petrol, diesel, hybrid, or electric vehicles. When submitting your booking request, you can specify a fuel type preference and we will do our best to match you with a suitable vehicle.

Yes. Additional drivers can typically be added at the rental counter, subject to the provider's terms and applicable fees. Please inform us at the time of booking if you require an additional driver so we can communicate this to the provider in advance.

Yes. There is no restriction on making multiple bookings under the same name. Each booking will be treated as a separate reservation with its own confirmation and reference number.

Once your payment is processed and availability is verified, iGlobalserve LLC will send a written booking confirmation to your registered email address. Your booking is only confirmed upon receipt of this email. If you do not receive a confirmation within the expected timeframe, please contact our support team.

Provider-specific rental terms will be shared with you at the time of booking confirmation. You are advised to review them carefully before picking up the vehicle, as they govern the rental itself. iGlobalserve LLC acts as an intermediary and is not party to the provider's rental agreement.

Rental durations vary by provider. Most providers accommodate rentals from a minimum of 1 day up to several weeks or months. Please specify your desired rental period when submitting your booking request and we will confirm availability.

An additional driver is any person — other than the primary driver named in the booking — who will also operate the rental vehicle. Most providers charge a per-day fee for each additional driver, and all drivers must meet the provider's age and license requirements.

Mileage policies vary by provider and may include: Unlimited mileage — drive as far as you like at no extra charge Limited mileage — a set number of kilometers/miles per day; excess is charged at a per-km/mile rate The applicable mileage policy will be clearly communicated in your quote and booking confirmation.

Common fuel policies offered through our provider network include: Full-to-Full — pick up with a full tank, return with a full tank (most common) Full-to-Empty — you pre-pay for a full tank and return the car empty Same-to-Same — return the car at the same fuel level as received The applicable fuel policy will be specified in your booking confirmation.

Contact our support team at support@iglobalserve.com or by phone with your full name, booking dates, and pick-up location. We will retrieve your booking details and resend the confirmation.

Standard inclusions vary by provider but typically cover basic liability insurance, standard mileage allowance, and roadside assistance. Additional services such as CDW/collision coverage, GPS, child seats, or additional drivers may be available at extra cost. All inclusions will be clearly listed in your booking confirmation.

If availability cannot be instantly verified, iGlobalserve LLC will contact the provider and follow up with you promptly — typically within a few hours. No payment is charged until availability is confirmed. You will be notified immediately if we are unable to fulfill your request, in which case a full refund will be processed.

Where provider availability is immediately verifiable, we can issue instant confirmation. However, in some cases — particularly for specialty vehicles, airport locations, or short-notice bookings — confirmation may require a brief verification period. We will always advise you of the expected confirmation timeline upfront.

For airport pick-ups, your flight number allows the rental provider to monitor your arrival and adjust the pick-up time in the event of flight delays. This ensures a smooth handover and avoids no-show penalties. It is strongly recommended for all airport bookings.

Yes, subject to availability through our provider network. Please specify your passenger and luggage requirements when submitting your request and we will check availability for larger vehicles in your desired location and dates.